Privacy Policy

Introduction

MANAGEHUB PTY LTD trading as compareus.com.au ("we", "us", "our") respects and protects the privacy of individuals. We are committed to ensuring the confidentiality and security of the personal information you provide to us. We are bound by the Privacy Act 1988 (Cth) and guided by the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our website, tools, forms, email subscriptions and any other services offered by MANAGEHUB PTY LTD via compareus.com.au (collectively, "Services").

By using our Services, you agree to the practices set out in this Privacy Policy. Unless you provide explicit consent otherwise, we will handle your information in accordance with this policy.

What Information Do We Collect?

We only collect information necessary to deliver our Services effectively. If you choose not to provide certain information, some features or services may not be available to you.

Personal Information We Collect

We may collect personal information when you:

• Subscribe to newsletters, updates, alerts or offers
• Submit enquiry forms or request information
• Participate in surveys or provide feedback
• Use comparison tools or calculators
• Contact us directly
• Interact with our website and tools

This information may include:

• Email address
• Name
• Phone number
• Postcode or location
• Preferences or details related to your enquiry
• Any other information you voluntarily provide

If we introduce financial comparison features that require additional details (for example to generate personalised results), we may collect relevant information with your consent.

Public Contributions

If you submit reviews, comments or testimonials that are published on compareus.com.au, these may become public and visible to other users.

Site Usage Information

We may collect non-personal information about how you use our website through cookies and similar technologies. This may include:

• IP address
• Pages visited
• Date and time
• Device type
• Browser type
• Location (approximate)
• Click behaviour
• Referring links

With your cookie consent, we may use analytics and advertising measurement services, including Google and the Meta Pixel, to understand visits, measure advertising performance and record actions such as a completed enquiry. We do not intentionally include health-cover answers or contact details in Meta Pixel events. You may decline optional cookies through our cookie notice or disable cookies in your browser settings.

How Do We Use Your Information?

We use your information to:

• Provide and improve our Services
• Deliver content, tools, comparisons and resources
• Save an unfinished energy or internet comparison and send up to three reminders where you continue after seeing the reminder disclosure
• Send newsletters, alerts or updates (if you subscribe)
• Respond to enquiries
• Conduct analytics and improve user experience
• Measure the performance of advertising campaigns
• Display aggregated or anonymised insights
• Operate administrative and business functions
• Provide relevant content or offers

We will only use your personal information for the purpose it was provided unless legally required or permitted otherwise. By using compareus.com.au, you consent to this use.

Unfinished energy and internet comparisons

When you provide your contact details and continue to energy or internet plan results, we store your comparison answers, campaign source, the consent notice shown to you and the time you continued. If you leave without completing an application, we may send up to three emails that let you securely resume the comparison. You can unsubscribe through any reminder email. Completing an application or unsubscribing cancels outstanding reminders.

Resume links expire after seven days. Plan availability and pricing are refreshed when you return. The browser stores an anonymous journey identifier; identity and contact details are stored on our server rather than in that browser identifier.

Marketing across CompareUs products and services

Where you provide express marketing consent, CompareUs may use your name, email address, phone number, the comparison service you used and other non-sensitive preferences you provide to contact you by email, SMS or other agreed channels about products and services offered through CompareUs. These communications may relate to a different category from your original comparison, including home loans, energy, internet, health insurance and other CompareUs products and services.

The consent wording shown when you agree is versioned in our systems. You can withdraw consent or unsubscribe at any time using the unsubscribe facility in a message or by contacting us. We will not use sensitive health information to target cross-product marketing unless you have given specific consent for that use.

Sharing Your Information

We may share personal information with:

• Service providers supporting our platform (hosting, email systems, analytics, CRM tools)
• Third parties where you explicitly request or consent (e.g., when opting for partner contact or offers)

Some service providers may be located outside Australia. We take reasonable steps to ensure they comply with privacy standards.

If we share anonymised or aggregated data, it does not identify you personally.

Once your details are shared with a third party at your request, their privacy policy will apply.

Health insurance comparison requests

When you request a health insurance comparison call and provide your explicit consent, we may share your name, email address and phone number with The ItsMy Group Pty Ltd (ABN 85 167 289 965) so that a representative can contact you about health insurance by phone, email or SMS. CompareUs may receive a referral fee if you take out a policy. You can withdraw your consent by contacting us. ItsMy Group will handle information it receives under its own Privacy Policy. You can also read how CompareUs gets paid.

Protecting Your Information

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:

• Secure systems and encryption where appropriate
• Restricted access controls
• Regular security reviews

We destroy or de-identify information when it is no longer required.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or request correction if it is inaccurate or outdated. We may need to verify your identity before processing requests.

You can unsubscribe from email communications at any time.

Data Retention

We retain information only as long as necessary for the purpose it was collected or as required by law. Where appropriate, information may be anonymised.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. You should review their privacy policies.

We display selected public Google reviews without requesting them from Google when a page loads. If you choose a Google Maps link, Google may process information associated with your visit. Review author names and review text remain subject to the Google Privacy Policy.

Consent

By using compareus.com.au and providing personal information, you consent to collection, storage, use and disclosure consistent with this Privacy Policy.

Updates to This Policy

This Privacy Policy may be updated periodically. Changes take effect when posted on our website.

Last Updated: 4 October 2026

How to Contact Us

If you have questions, concerns or wish to access your personal information, please contact us:

Email: support@compareus.com.au