Optus continues to market both NBN and 5G home internet products in May 2026, with public plan pages focused on speed tiers, unlimited data positioning and address-level availability checks. Optus may suit households comparing large-brand broadband options or fixed-wireless alternatives, but the best fit depends on your address, speed needs and whether you value bundled mobile or entertainment extras.
Large national broadband brand with both NBN and 5G products. Can appeal to households already using Optus mobile services. Broad awareness and simple online address qualification flow.
Recent customer feedback is weak. ProductReview.com.au currently shows Optus Broadband NBN at about 1.4 out of 5 from more than 1,200 reviews, with recurring complaints about support runarounds, speed consistency and billing friction, although some recent users still report straightforward activations.